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The Cs of effective Communication PDF Print E-mail
Written by Virag   
Monday, 12 January 2009 13:37
The Cs of Effective Communication. In continuation with Steps of Communication
By Dr Savio Pereira
The Cs of Effective Communication
We have discussed about the Process of Communication. How do we as individuals be responsible for effective communication? Just, remember the Cs of Effective Communication.
The Cs are Correctness, Conciseness, Clarity, Completeness, Concreteness, Consideration and Courtesy.
  1. Correctness: Use the correct level of language (based on whether you are speaking to a child or an adult). Focus on getting facts and figures across. Maintain acceptable writing principles; and follow proper grammar and spellings.
  2. Conciseness: Make the message to the point. Avoid being wordy and flowery. Conciseness makes the message more understandable and comprehensible. Include only relevant matter and avoid repitition.
  3. Clarity: Use proper punctuations and check accuracy of facts, figures and words.
  4. Completeness: The message should be complete and include everyting relevant to the discussion.  Provide all necessary information as facts. Answer all questions whenever asked. 
  5. Concreteness: The communication should be specific, definite and unambiguous. Be vivid rather than vague and general. Use specific facts and figures, Put action in your verb and Choose vivid image building words.
  6. Consideration: Consideration refers to your attitude, empathy, the human touch and understanding of human nature. Consideration means the message with the receiver in mind. 
Some other Cs include Courtesy, Control, Conversational, Confident, Competent, Calm
The 3Ps (Polite, Professional, Positive) are the related to the delivery of the message.
To be an effective communicator,allow a constant line of communication and follow the 7 Cs. Do not allow the channel of communication to break down, by taking abrupt decisions. Follow the process of clarification and verifications to reduce the Conflicts which can develop in a relationship.
So, go ahead and talk. When possible, the best method of communication is a face-to-face communication (remember Mehrabian’s rule). If you cannot, next have a video-conferencing call, then a telephone call.
Avoid written communications for routine tasks, unless absolutely necessary. Keep written communication for professional communications.
While writing e-mails, follow the Netiquette of e-mail communications.
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The Cs of effective Communication
Monday, 12 January 2009

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